Consumer Watch: How to find the right phone plan

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by Andy Treinen

WHAS11.com

Posted on November 30, 2012 at 6:03 PM

Updated Friday, Nov 30 at 6:21 PM

(WHAS11) -- With smart-phones and tablets topping many holiday wish lists, consumers will be shopping for data plans and service providers to go with them. A new survey ranks the best performers for a variety of tech needs.

Retailers estimate about one-in-three holiday shoppers will buy electronics this year. And while it's not as exciting as tearing the wrapping paper off a new gadget, consumers need to research service providers and data plans for those devices too. 

Consumer reports recently surveyed more than 63,000 smartphone users about their service providers. The top overall pick for smartphones among the major carriers: Verizon, followed by Sprint and T-mobile.

For devices with 4G capability, however, users seemed to fare best with AT&T. If the whole family is getting a smartphone or tablet this holiday season, consider a shared plan. In the consumer reports survey, US Cellular is on top in this category.

According to the survey, the average American household spent more than $1,500 on their smartphones and smartphone service in 2012. Some users, twice as much.

With unlimited data plans a thing of the past for most carriers, smartphone users can get in the habit of trimming data usage and their bills by using Wi-fi.

Wi-fi can be used for the following services:
 
-- Video streams
-- Video calls
-- Video uploads
-- Music streams
-- Online games.

If you have a consumer issue you’d like WHAS11 to look into send an e-mail to consumerwatch@whas11.com.
 

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