Big-name businesses warning customers of security breach

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by Mike Colombo

WHAS11.com

Posted on April 4, 2011 at 11:57 PM

   LOUISVILLE, Ky. (WHAS11) -- If you're a customer of Kroger, Walgreens, Best Buy, and several other major U.S. companies, your personal information may be in the hands of computer hackers. Epsilon, a Dallas based marketing firm says customer information for many of its 2,500 major U.S. companies was accessed by hackers. Epsilon says only e-mail addresses and names were obtained, but this security breach has local customers wanting more answers.
   "Information has been hacked. Our system has been hacked into and our information has been compromised," Donnita White reads from an e-mail.
   The e-mail White white reads comes to her inbox from Best Buy. Over the weekend the electronics company, along with several other major us companies like Walgreens, started warning customers with e-mails saying computer hackers may have accessed their e-mail addresses and names.
   "I'm trying to reestablish my credit by applying for credit cards and paying them off, paying on them. I feel really violated," added White.
   All of the companies affected work with online marketing firm Epsilon, which sends 40 billion emails annually on behalf of more than 2,500 clients.
   While it's unclear how many total people are affected, we asked followers on our WHAS11 Facebook page if they'd received a warning email. In just 20 minutes we had more than 20 people respond.
   While Epsilon claims credit card information was not hacked, people like White are still uneasy. "I'm sure this is not the only e-mail I'll be getting," said White.
   Experts say customers with compromised e-mail accounts could get added spam to their inboxes, but what could prove really dangerous is if spammers pretending to be one of these major companies try getting more of your personal info.
   The advice is to remain extra cautious with your e-mail accounts.


 

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