VERIFY: Did UPS change its delivery attempt policy?

Verify: UPS deliveries

QUESTION:

 

Has UPS changes its delivery attempt policy for packages?

 

ANSWER:

 

No, the policy remains as three attempts on consecutive days.

 

SOURCES:

 

Jim Mayer, UPS Spokesperson

 

PROCESS:

 

As we round the final turn into the homestretch of the holiday shopping season, we know having packages delivered and picked up can be stressful. A viewer reached out to our sister station in Washington DC, WUSA9, with some confusion over the UPS delivery policy.

 

The viewer said she heard UPS has a new policy of  making only one delivery attempt,  and package re-delivered would cost $6.

 

The WHAS11 Verify team reached out to UPS for some clarification on the delivery process. A spokesperson told us most packages are on "driver release," and drivers do have discretion on whether to leave a package.

 

"The attempts are for the high-value packages that actually require signatures or in an area where the driver says, 'You know, this doesn't feel safe for me to leave this package here,' you know, if there's not anybody home," Mayer said.

 

He said UPS drivers will still make 3 attempts in 3 consecutive days.

 

When we talk about delivery, none of us wants to be the next victim of those so-called "porch pirates."

 

Elizabethtown Police posted a video to its Facebook page this week showing a woman stealing a package from a doorstep and getting into a waiting truck.

 

To prevent something like this happening to you or your loved one, Mayer wanted the WHAS11 Verify team to pass along an alternate delivery option to give you peace of mind.

 

It's called Access Point -- which is a series of secure lockers popping up across Kentuckiana.

 

"You can redirect your deliveries either to Access Point lockers. . .or any UPS store across the city, so if you have some concerns of having a package delivered when you're not home, there's a free alternative to have it sent to a locker or sent to a UPS store," Mayer said.

 

Picking up from an Access Point location is free, but it will cost you to have the package re-delivered to your address.

 

To find an Access Point location near you, sign up for the free basic package of UPS My Choice by clicking here.

 

List of Access Point Locker Locations

 

KYEEE-LOCKR-CIRCLE K #3235

7800 SAINT ANDREWS CHURCH RD

LOUISVILLE

KY

40214

LOCKER

BOOST MOBILE POPLAR LEVEL

4835 POPLAR LEVEL RD

LOUISVILLE

KY

40213

INDEP

KROGER STORE 366

5001 MUD LN

LOUISVILLE

KY

40229

INDEP

THE UPS STORE 1809

291 N HUBBARDS LN

LOUISVILLE

KY

40207

TUPSS

THE UPS STORE 2113

3044 BARDSTOWN RD

LOUISVILLE

KY

40205

TUPSS

THE UPS STORE 2352

974 BRECKENRIDGE LN

LOUISVILLE

KY

40207

TUPSS

THE UPS STORE 2771

4621 OUTER LOOP

LOUISVILLE

KY

40219

TUPSS

THE UPS STORE 2799

6407 BARDSTOWN RD

LOUISVILLE

KY

40291

TUPSS

KYCCC-LOCKR-CIRCLE K #3311

2911 BARDSTOWN RD

LOUISVILLE

KY

40205

LOCKER

THE UPS STORE 2661

9219 US HIGHWAY 42

PROSPECT

KY

40059

TUPSS

PRESS F1 LLC

132 KIETA WAY

RADCLIFF

KY

40160

INDEP

THE UPS STORE 3325

18 VILLAGE PLAZA

SHELBYVILLE

KY

40065

TUPSS

THE UPS STORE 6871

189 ADAM SHEPHERD PKWY

SHEPHERDSVILLE

KY

40165

TUPSS

The UPS Store 3084

2241 STATE ST

NEW ALBANY

IN

47150

TUPSS

THE UPS STORE 3785

301 LAFOLLETTE STA S

FLOYDS KNOBS

IN

47119

TUPSS

THE UPS STORE 4063

3310 E STATE ROAD 62

JEFFERSONVILLE

IN

47130

TUPSS

THE UPS STORE 5616

4510 CHARLESTOWN RD

NEW ALBANY

IN

47150

TUPSS

 

 

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© 2018 WHAS-TV


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