Lawsuit: Ind. customer charged for leaving bad review

LOUISVILLE, Ky. (WHAS11) – The Indiana attorney general is getting involved after a customer says she was charged $350 for leaving a bad review.

Katrina Arthur and her husband stayed at the Abbey Inn and Suites in Brown County in March 2016.

They say the room had not been cleaned, did not have water pressure and the air conditioner was broken also.

Arthur says she tried reaching out to the front desk and management without any luck. When she was asked to make an online review, she didn’t hold back.

After posting the review, Arthur says the hotel charged her $350 and threatened her with legal action.

“That scared me to death, so I went ahead and took it down,” she said. “I was honest. I wanted people to know not to waste their money because I know people save their money for special occasions.”

Attorney General Curtis Hill Jr. filed a lawsuit against the management company saying it had a policy allowing them to charge customers for negative reviews.

The lawsuit alleges the policy violated the state’s Deceptive Consumer Sales Act.

Indianapolis ABC affiliate WRTV reached out to the company for comment and have not heard back.

© 2018 WHAS-TV


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