Erroneous robocall confuses thousands of UofL fans, ticket holders

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by WHAS11

WHAS11.com

Posted on December 8, 2012 at 5:30 PM

Updated Sunday, Dec 9 at 6:20 PM

LOUISVILLE, Ky. (WHAS11) -- It was a confusing morning for thousands of Louisville Cardinal fans after an erroneous message was sent out Saturday regarding ticket sales for the Belk Bowl.

Thousands of fans and ticket holders received a pre-recorded message Saturday morning from Coach Charlie Strong about tickets to the Belk Bowl.  According to UofL spokesperson Mark Hebert, the university never recorded a message for this year, so they weren't sure how the message was sent out in the first place.

After realizing their error, the company responsible for the robocall to UofL fans and ticket holders sent out a follow up message:

"Cardinal fans, I'm Joe Napp, systems engineer with the service One Call Now.  You may have received a recorded message in error today referencing the Belk Bowl.  That is entirely our company's fault.  The University of Louisville had not even supplied a message to send to fans this year.  Obviously, we know that Cardinal fans are excited that UofL will be playing in the Allstate Sugar Bowl on Jan. 2 in New Orleans.  We apologize for the call you received and encourage you to visit GoCards.com for all information regarding tickets and travel packages for the Sugar Bowl.  Again, we apologize for the error and wish you and the Cardinals well in New Orleans."

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