ELIZABETHTOWN, Ky. (WHAS11) -- Pop singer Selena Gomez is coming to the KFC Yum! Center October 23. Concert goers can only get into the concert with the credit card they bought the tickets with, but in 10-year-old Kaylie's case, that's not possible.
Kaylie England's sister got to see Taylor Swift here just a few months ago. A few months from now was supposed to be her first concert.
“It's been a dream of mine just to go to her concert,” Kaylie said.
And she loved her grandfather.
“We were just really close; I did everything with him,” Kaylie said.
Her ‘poppa’ Corky Willis wanted to make Kaylie's dream come true. A few weeks ago Willis purchased Selena Gomez tickets online with his credit card. Then a tragedy-- Willis was killed instantly in a car crash September 18 while driving on Shepherdsville Road. While Kaylie and her mom mourn his death, they hoped to go to the concert together. When Tiffany Ayers called Ticketmaster she was told without her father's credit card, they couldn't enter the Yum! Center.
“This was her birthday gift from my dad and she was very close to my dad, but they are not willing to help out in way shape or form,” Kaylie’s mother Tiffany Ayers said.
Ayers has talked to Ticketmaster multiple times to multiple supervisors.
They said even with the death certificate, the obituary from me saying I was a Willis before I was an Ayers, and all this other stuff that we could possibly go, but the card is no longer here,” Ayers said.
Kaylie wishes her Poppa was here to clear it all up.
“He would say you better let my granddaughter go; he would just be talking smack or something,” Kaylie said.
And her mother is frustrated.
“This should be easy; this shouldn’t be an issue with all the other stuff going on,” said Ayers.
We contacted Ticketmaster and they said they are in talks with the Yum! Center and the concert's promoter to try to work something out for Kaylie and her family.