Kentuckiana fulfillment centers abuzz with activity Cyber Monday

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by Michelle Arnold

WHAS11.com

Posted on December 2, 2013 at 6:49 PM

LOUISVILLE, Ky. -- Cyber Monday and it's quickly becoming a household name. It’s a favorite for those who may not like venturing out during the holiday season but still want to shop for those sales.

“It's really crowded out there. You hate parking; maybe you don't like to be around crowds,” Amazon spokesperson Sarah Gelman said.

“I don't know if you've seen of the video clips of what went on Black Friday but you avoid that by going online,” Gilt.com Chief Supply Chain Officer Chris Halkyard said.

Fulfillment centers like Gilt.com and Amazon see sales going up year after year on Cyber Monday.

“We were busy but we are much much busier this year, a lot of new employees, a lot of new technology here it's very exciting,” Halkyard said.

At Gilt.com there are robots roaming the Shepherdsville fulfillment center, finding the specific designer good that was last ordered.

“All they're really doing is bringing the shelved product to the picker so the pickers don't have to walk,” Halkyard said. 

The robots have laser beams; they point to the item, you scan it, and they let you know what order it belongs to. 

“It's really a small footprint but they really do maximize that area so it's very efficient,” Halkyard said. 

At Amazon, it’s just what you would expect, massive amounts of orders.

“Last year we sold 26.5 million products. That’s 306 units per second,” Gelman said.

With that much merchandise, many workers are needed to pick, pack, sort and ship.

“We have 75,000 seasonal workers and thousands of them are right here. We are really focused on getting customers what they ordered when they need them so we staff up for that,” Gelman said.

While you click and save, both companies are forecasting their biggest Cyber Monday yet.

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