911 callers struggled to reach dispatch in fatal wrong way I-71 wreck

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by Chelsea Rabideau

WHAS11.com

Posted on September 11, 2013 at 11:22 PM

Updated Thursday, Sep 12 at 7:48 AM

LOUISVILLE, Ky. (WHAS11)-- After a fatal accident on I-71 in Oldham County left two people dead, several people questioned why they were unable to immediately reach 911 dispatchers, but police said their resources were limited due to the sudden influx of calls.

According to Oldham County Police, 13 people attempted to call 911 to alert authorities of a vehicle traveling the wrong way on the interstate and then of the crash that ensued from the misdirected traveler.

Oldham County Police Officer, Sarah King, said that, sometimes, when 911 calls concerning the same incident are flooding the dispatch lines, resources are stretched thin.

“We only have so many hands in there, but everybody was calling in to let us know,” she said.

King said that even if dispatchers are not answering, it does not mean the message is not being received.  She encourages everybody who witnesses an emergency to not hesitate in calling 911.  She said that police want all calls to come in, so they know what is going on.

“Please, just be patient,” she said.

Typically, there are two or three dispatchers working every night, in Oldham County, she said.

King said the bottom line is if you can’t get through the first time, keep calm and keep calling.

 

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