(WHAS11) - Our Consumer Watch this week is about a Louisville woman brought to tears by the frustration of an unfinished job.
Bonnie Morris signed a contract for a new front porch and walk on April 2 nd, and as of the beginning of August, the job still isn't done.
She called the Better Business Bureau, the B.B.B. contacted WHAS11 and Andy Treinen answered.
With the concrete from the old porch still in her front yard and only a gravel surface on her front walk and front porch, Bonnie Morris said she had enough of the excuses.
Bonnie's contract with Walker Concrete Construction didn't have a completion date. She paid for the job with money from a life insurance policy on her fiance, the man who told her to get the job done in the first place.
Bonnie Morris has evidence that she paid Ken Walker $3,550 for the work.
Bonnie Morris says she did what she could to improve the look of her yard. She then called the Better Business Bureau. They told her Walker Construction has an unsatisfactory rating with 11 complaints in the last three years, mostly service issues or contract issues.
Andy talked to Walker several times and he admits some health issues and family issues have delayed completion of the job. He also said before we called he was done because Morris told him she wasn't paying him any more money.
Tuesday, Walker went back to work removing the concrete from the yard, laying new pavers and framing the porch for concrete
After we talked to Ken Walker several times on Tuesday, he and Bonnie Morris came to a new agreement with a contract .
Walker basically has to finish the job by Thursday the 14th and he has been working. She has to pay him $700 he says she owes him. She then has to call the better business bureau to let them know the case is resolved. Andy is going to hold both of them to their word.
Andy says the Better Business Bureau wants to remind anyone who hires a contractor to do your homework, research the company and know your rights.
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