Not everyone is 'Lovin' It' when it comes to fast food customer service

Not everyone is 'Lovin' It' when it comes to fast food customer service

McDonald's

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by WHAS11

WHAS11.com

Posted on June 22, 2012 at 8:54 AM

Updated Friday, Jun 22 at 8:55 AM

(WHAS11) - It's the biggest fast food chain in the world but not every one is "Lovin' it." McDonald's isn't doing so well when it comes to customer service satisfaction, according to the American Consumer Satisfaction Index.

The chain received a 73 percent satisfaction score on the index, landing at the bottom of the list.

McDonald's says they take customer service and satisfaction very seriously and continue to make improvements.

Louisville-based Papa John's had the highest satisfaction ranking at 83 percent. Yum! Brands Pizza Hut landed 78 percent, Taco Bell had 77 percent and KFC ended up with 75 percent.

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