Consumer Watch: Woman wants help from MSD after sewage backup

Print
Email
|

WHAS11.com

Posted on May 12, 2011 at 2:17 PM

Updated Thursday, May 12 at 2:17 PM

Louisville, Ky. (WHAS11) - Hundreds of people along the Ohio River and other waterways are cleaning up now that the water has receded but one family that lives nowhere near the flood plain says there is sewer water that's backing up into their basement and they want it to stop.
For Michelle Biddle it has been a tough few weeks. Raw sewage backed up into her basement first on April 27 and then again one week later on May 3. Nearly everything in her basement is now ruined.
"I opened up my basement door there was water to here. I could hear my cat just howling," said Biddle.
Biddle waded through the water to pull her cat from a chest of drawers.
"As I was walking back over, I noticed that the toilet in my bathroom down here was gushing with water all the way to the ceiling, which now the ceiling tiles have all fallen down," she said.
The Biddles have lost a washer and dryer, a furnace, a hot water heater, area rugs, a computer, a recliner, a couch and televisions.
"You know when you consider spending thousands of dollars down here, I don't have it, I have a 3-year-old,” said Biddle
The Biddles don't live anywhere near a flood plain. In fact, they live in west Beuchel. Yet they have lost all of this and so much more to water damage over the last few weeks and its water damage their insurance company says they're not covered for. The company says this was caused by sewer backup, and they don't have a waiver that covers that.
"He said once we get a backflow protector and get this problem solved we can rewrite our homeowners to have that," said Biddle.
Michelle had written MSD about getting one of these free back flow valves installed in her basement before the problem,
And MSD has offered to help with cleanup. But with a 3-year-old child, Michelle couldn't wait.
Michelle has saved all of her receipts for everything from laundry to sump pumps and she has a lot of pictures.
The sewers even backed up into her upstairs sink.
Biddles has called MSD five times.
“Ok, I mean have thousands of dollars of damage to my personal property," she said.
MSD has been inundated with phone calls over the last couple of weeks from people with similar problems. Here's the number you need to call if you're interested in a backflow valve call 587-0603 to start the process. You'll need two estimates from licensed plumbers - who can also diagnose if there's a blockage problem.  MSD will pay for installation. 
If you're concerned about sewer water backing up into your basement contact your insurance agent.
 A typical sewer water endorsement will only cost you $25 to $50 dollars a year.   
 

Print
Email
|