Consumer Watch: Tips for rejecting contractor bids


by Andy Treinen

Posted on July 6, 2012 at 4:46 PM

Updated Friday, Jul 6 at 5:01 PM

(WHAS11) -- If you've ever had a major project done at your home, you know that interviewing contractors is part of the process.

Only one company gets the job, while others have to be told that they didn't. Good Morning Kentuckiana's Andy Treinen has some helpful hints for rejecting a bid.

For even the best contractors, getting turned down by a potential customer is part of doing business. What is frustrating for contractors is not hearing back from people about how they might make a more effective pitch next time.

"This is an opportunity for them to gain some valuable feedback for why they didn't win the job," said Angie Hicks from Angie’s List.

No one likes being rejected, and delivering bad news is nobody's favorite activity, but as a homeowner you are holding the information that can make them a better business.

So once you secure the contractor that you do want to hire, the professional thing to do is to inform the contractors that you don't.

"The best way to let a contractor know that they didn't get the job is the same way you've been communicating with them through the process," said Hicks.  "So, if it was an e-mail send them a quick e-mail, if you have been talking to them on the phone do a quick phone call."

When it comes to feedback, it's important not to burn any bridges with the companies you don't use. Keep it constructive and professional, because you never know when you may need that company.

In fact, you may want to consider the number two bidder if things go wrong with your number one choice.

If you have a consumer issue you’d like us to look into send an e-mail to