Consumer Watch: Repairing a broken cell phone

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by Andy Treinen

WHAS11.com

Posted on August 21, 2013 at 4:46 PM

Updated Wednesday, Aug 21 at 4:46 PM

(WHAS11) -- If you've ever broken your cell phone and couldn't use it for a while, this is a story for you. More and more people are willing to pay big bucks to avoid living without it for even a few days. Good Morning Kentuckiana's Andy Treinen has today's Consumer Watch.

Let's face it, a day or two without one of these things these days and we start to feel unattached, anxious even helpless. So what are your options if you drop your security blanket. "I probably could live without it but I feel like it's just so ingrained in like my day to day activities, I just use it all the time,” Elias Quintana, said.

Quintana broke and replaced his phone 3 times in one week, but phone repair man Chris Barclay says Quintana should have repaired it instead.

Barclay says folks who buy insurance look for replacement all the time and then sometimes end up with someone else's used repaired phone.

Some people are simply harder on cell phones than others. “Batteries can go bad in less than 2 years depending on how often they're charged and how they're used just like brake pads on a vehicle. They give you a warranty for a certain time but if you're a hard driver or a hard phone user they can go out faster than usual,” Barclay, explains.

The goal is to protect your investment so you don't have to come see repairmen like Barclay, but if you do, here are some issues repairmen can help with.

"If the screen cracks on it it can be potentially replaced, the batteries can be replaced. Additionally if it's dropped in water momentarily you might even be able to dry the phone out," Angie Hicks from Angie’s List, said.

Hicks says the key is to find someone who specializes in the make and model of your phone so they have the expertise to get it right.

Repair experts say investing 50 to 100 dollars in a high quality case is well worth it and try to avoid having your phone out near toilets, sinks, lakes and swimming pools.

If you have a consumer issue you’d like us to look into send an e-mail to: consumerwatch@whas11.com

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