Consumer Watch: Get the most bang for your buck at hotels

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by Andy Treinen

WHAS11.com

Posted on July 31, 2013 at 4:37 PM

(WHAS11) -- A recent survey finds more Americans satisfied with their hotel stays than in previous years, but some issues remain for guests. Good Morning Kentuckiana’s Andy Treinen has tips to get the most bang for your buck, and increase your chances of  a stellar stay, in today's Consumer Watch.

A recent survey from JD Power and Associates finds Americans pretty happy with their hotel stays, registering the study's highest level of overall satisfaction in seven years. Several frequent travelers weighed in. “Breakfast, Wi-Fi, and, you know, clean and comfortable,” one hotel regular, said. ”I like a homey environment, kind of like a welcoming staff, not cold,” another, said.

Still, there are areas where guests can feel a stay has fallen short. “One of the major pet peeves you'll find is if there's a long line at reception, if people are left around waiting, that's still a big problem for people. Also, a lack of internet access is one of the biggest complaints that travelers have,” Leigh Crandall, said.

Leigh Crandall of the Online Travel Community Jetsetter says a less-than-stellar experience can be avoided before bags are packed, with some online legwork - or a phone call. “You can call up the hotel and make them do a lot of the work for you. If you're worried or concerned about certain things that you need as a traveler like free Wi-Fi, like special needs, go ahead and give them a ring. It's their job to help sell you on their hotel being the right fit,” Crandall, claims.

The JD Power survey also found interaction with hotel staff can lead to a more satisfying experience. Guests are encouraged to speak up and not just with complaints and if a property leaves a positive impression, consider joining their loyalty program for added perks during the next stay.

If you have a consumer issue you’d like us to look into send an e-mail to:  consumerwatch@whas11.com.

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