Consumer Watch: Family teams up to fight roofing company

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by Kyle Brown

WHAS11.com

Posted on November 11, 2009 at 8:09 PM

(WHAS11)-This week’s Consumer Watch comes with the help of a couple of southern Indiana sisters who were concerned that their 87-year-old mother was getting ripped off.
They say she was ripped off by a local roofer who our crews have been tracking since a number of customers complained about him after the Windstorm last year.
WHAS11’s Andy Treinen shows us one confrontation that was caught on tape.
87-year-old Francis Kopp is the trusting type.  Her daughter Susan Sigler says that’s just the type of roofer Mike Osborne is after.
“I didn’t just fall off a turnip truck.  I know you’re trying to scam my mother,” said Sigler.
Osborne also sometimes uses the name Brian. His business names include Affordable Chimney, Alpine Chimney and Roofing and Astro Chimney and Roofing. 
Susan’s sister, Sonja Munday, says he won’t call her back after a roofing job he did for her last fall started leaking.
Kopp needed work done on her furnace vent.  She found Osborne’s business in the Yellow Pages.
“He said this is going to cost you $3800, well, I got to get it fixed,” Kopp explained.
Within 24 hours, Osborne called back saying the job would now cost $8200.
After Kopp’s daughters convinced her to stop using Osbourne’s services, Osborne showed up unannounced to collect $3800 from Francis.
“And I was going to give him the $3800 just to get rid of him,” Kopp said.
WHAS has had several calls and complaints about Mike Osborne since our first story about him last fall. But we’ve never been able to capture him with our cameras.
But Sigler was able to capture him with hers, a small digital camera she simply placed on the counter.
Osborne had no idea that Sonja Munday was Francis’s daughter and that she was hiding in the next room. And this confrontation was about to boil over.
Mundy has since paid another company $840 to fix her roof.  And Kopp has paid a company $1425 for her job.  A job Osborne wanted $8200 for.
“I didn’t know he had done Sonja in the year before and all of these other people. I’d say you are a no good son of a buck,” said Kopp.
And a persistent one at that. 
After Osborne was escorted off the property with the help of Clarksville police, he contacted Kopp again asking for money. She wrote him a $2000 check that cleared before she told her daughters.
We tried to contact Mike Osborne to get his side of the story. 
We also wanted to ask him about some people who’ve filed police reports against his business but he has not returned our calls.

 

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