Consumer Watch: Trends for travelers

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by Andy Treinen

WHAS11.com

Posted on August 23, 2013 at 5:01 PM

(WHAS11) -- It's a little luxury for leisure travelers, and sometimes a necessity for business travelers, but hotel room service is changing as the habits of guests evolve. Good Morning Kentuckiana’s Andy Treinen takes a look at trends for travelers, in today's Consumer Watch.

The New York Hilton Midtown caused a stir earlier this summer when they announced that they'd eliminate room service this month.

As hotels increasingly adapt the airline model of a la carte fees, it took some industry watchers by surprise."Room service is a well-loved amenity by many guests, people love food, and I think that also for hotels that are four and five star properties, you know, room service is something that their guests really expect during a stay there,” JetSetter Managing Editor Leigh Crandall, claimed.

Room service revenue has been declining, according to an industry survey by PKF Hospitality Research and while many upscale properties will always offer it, other hotels are moving to "do-it-yourself" grab-and-go options for food at lower cost.

Still, for those who rely on room service after a late night flight or for an early breakfast, it's worth checking out before checking in.”Most often if you look under the amenities section or under the dining section on hotel websites, they'll list if they have in-room dining, and most often they'll actually list the menu there too, so you can check out prices before you get there,” Crandall, said.

For hotels, minus the in-room meals, consider Smartphone apps that locate nearby restaurants by cuisine, and let customers order for delivery.

If you have a consumer issue you’d like us to look into send an e-mail to: consumerwatch@whas11.com

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