WHAS11 Engineer walks through common DTV problems



Posted on June 14, 2009 at 4:06 PM

Updated Thursday, Oct 15 at 3:46 PM

(WHAS11) - If you've been watching WHAS11 the last few days, you've made it through the switch to digital television. We're two days into the DTV transition and some people are still having trouble seeing us.

So, if you know of anyone having issues, please pass along these quick fix tips from our WHAS11 engineers.

If you know of someone seeing fuzz, they didn't successfully switch to digital television.

And those having trouble have been calling our phone bank, which is here to help.

"It's been pandemonium... I mean we've gotten calls from as far south as Bowling Green, Oldham County, up in Indiana," said WHAS11 engineer Mike Cooper.

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The snow could be caused for several reasons, but Cooper for there could be an easy solution. He has three quick troubleshooting steps.

1. If you have the converter box - reset and rescan.

"If they still don't pick us up, then most likely it's an antenna issue," said Cooper.

2. If you have an antenna, you need a UHF and VHF antenna, or you may need a stronger antenna. And you might have to move the antenna, then rescan.

3. Make sure that box is hooked up correctly.

"It's very important that the one that says to the antenna goes to the antenna and the one that say to the TV goes to the TV," said Cooper.

Those are the easy ways out but if these tips don't work, there could be a bigger issue. Which is why WHAS11's phone bank is open Monday from 9:00 a.m. to 5 p.m.

"Be patient with us, we're here to help if we can. And the main thing is we want to keep our viewers happy if we can," said WHAS11 engineer Mike Cooper.

And hopefully everyone will start seeing us clearly.

In the last two days, we've received more than 500 phone calls at our phone bank here in our studios.

The phone bank is closed Sunday night and people who need help should call 866-868-8452 between 9:00 a.m. to 5:00 p.m. Monday.