Having DTV problems? Try these tips

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WHAS11.com

Posted on June 11, 2009 at 6:37 PM

Updated Thursday, Oct 15 at 3:46 PM

DTV tips:

(WHAS11) - After years of preparation, the official switch to digital television has happened.

At 9:00 a.m. Friday, the analog signal at WHAS11 was shut off.

At 9:00 AM on June 12, WHAS moved its digital service from a UHF channel to a VHF channel. This change requires viewers to initiate the auto-tune or re-scan function in the setup menu of their digital television or digital television converter.

WHAS's digital service is now on VHF channel 11, and not on a UHF channel. Best results will depend on having an antenna designed for both VHF and UHF reception, properly oriented and mounted outside as high as possible. However, indoor antennas with rabbit ears can work in some areas closer to the transmitter.

We have noted that some receivers have not been able to relocate WHAS after re-scan or that they find two 11.1 & 11.2 (both the old UHF and the VHF). For those viewers having this problem, we recommend that the viewer disconnect the antenna, scan and then reconnect the antenna and rescan.

If you're still using an antenna to watch television, there are some things you need to do. Whether you're in the 2% not ready for the switch, or the 98% that is, grab your antenna, your convertor box and your T.V. and start the whole process over again because there are channels available now that weren't there in February.

The process of setting up these convertor boxes is really very simple. There's one cord that plugs into the wall for your power and another that you need to run from the back of the convertor box into the back of your television.

The antenna cord that was plugged into the back of the T.V. now plugs into the back of the convertor box. Now you're ready to grab your remote control and reset your television.

You want to reset and find channels because there are channels available now that weren't available when you first set up the convertor box. For instance, WHAS11 is now available on 11.1 and on 11.2.

So if we wanted to air a Louisville basketball game on 11.1 we could air another show on 11.2. It also gives us the ability to air weather 24 hours a day.

And speaking of weather, there is one other thing you need to know. If you have a weather radio, or perhaps a portable battery operated television, those will no longer be useful after the switch. You can still get the weather channel on a weather radio, but any analog T.V. signal will no longer be thereafter.

If you still need assistance with DTV, you can call 1-888-CALL-FCC. Insight also has a tip line, 1-877-DTV-TIPS.

WHAS DTV RECEPTION TIPS:

At 9:00 AM on June 12, WHAS moved its digital service from a UHF channel to a VHF channel. This change requires viewers to initiate the auto-tune or re-scan function in the setup menu of their digital television or digital television converter.

WHAS's digital service is now on VHF channel 11, and not on a UHF channel. Best results will depend on having an antenna designed for both VHF and UHF reception, properly oriented and mounted outside as high as possible. However, indoor antennas with rabbit ears can work in some areas closer to the transmitter.

We have noted that some receivers have not been able to relocate WHAS after re-scan or that they find two 11.1 & 11.2 (both the old UHF and the VHF). For those viewers having this problem, we recommend that the viewer disconnect the antenna, scan and then reconnect the antenna and rescan.

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