Southwest blames computer glitch after customers billed multiple times

Southwest blames computer glitch after customers billed multiple times

Credit: AFP/Getty Images

Southwest Airlines passenger planes are seen at Chicago's Midway Airport in Illnois May 31, 2012. AFP PHOTO / Karen BLEIER (Photo credit should read KAREN BLEIER/AFP/GettyImages)

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by Associated Press

WHAS11.com

Posted on August 4, 2012 at 6:33 PM

Updated Monday, Oct 21 at 8:05 AM

DALLAS (AP) -- Southwest Airlines' attempt to thank its online friends with a half-price ticket sale has backfired with customers inadvertently being billed multiple times, not feeling the "luv."

Airline spokeswoman Ashley Dillon on Saturday blamed a "technology glitch" for the duplicate billings to debit and credit cards.

She says the airline doesn't yet know how many took advantage of their "luv2like" promotion that gave customers who booked flights on Friday a 50 percent discount on certain fares. She says officials at the airline are working to refund erroneous charges.

Frustrated customers have reported waiting hours to speak to customer service reps.

Dillon apologized.

The promotion was to celebrate the airlines' three million Facebook fans milestone.

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