UPS responds to package delay outcry

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by WHAS11, Brooke Hasch

WHAS11.com

Posted on December 26, 2013 at 5:31 PM

Updated Thursday, Dec 26 at 7:26 PM

LOUISVILLE, Ky. (WHAS11) – Just a day after many across the country were without their holiday packages, shipping giant UPS is making it up for the delay.

The company cites systems were overwhelmed due to a shorter holiday shopping season this year and bad winter storms that delayed air travel just days before Christmas made matters worse.

Some of their customers did not get their packages on or before Christmas even though they were guaranteed to arrive in time for the holidays.

UPS called in extra workers Christmas night to its Worldport Hub in Louisville to help sort packages for Thursday and Friday deliveries.

"I guess if I were paying extra for shipping, I'd be a little upset, but I tend to order in time where I get the free shipping," William Smith, Louisville resident and an early shopper said.

Smith says he hasn't had a problem with online shopping. He says you just have to be smart about it.

“You’ve got to be patient. If you order late, that’s what happens. [You] can’t expect people to work miracles and ship something across the country at the busiest time of the year,” he added.

"If they order them on the 23rd and it's not there by the 24th or 25th, I think it shows how spoiled we are in today's society. Everybody wants things done instantly. They should've fired those drones up," Bernie Lubbers, another shopper joked.

In a statement sent to WHAS 11 Thursday, UPS wrote, "we sorted packages overnight at Worldport and our drivers will be very busy today to get those packages delivered. We expect that the majority of any delayed packages will be delivered today."

The online retailing giant Amazon.com cited UPS as the reason why many of its customers didn’t get their gifts by Christmas.

They’re offering those affected $20 off their next purchase through the website.

The shipping company FEDEx also reported delivery delays.

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