Consumer Watch: Winter air travel

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by Andy Treinen

WHAS11.com

Posted on February 6, 2014 at 5:44 PM

LOUISVILLE, Ky. (WHAS11) -- The weather outside has been frightful this winter, but perhaps no less delightful than the nation's airports, where storm systems have forced the cancellation of sometimes thousands of flights in a single day.

The snow, sleet, ice and freezing cold can lead to frustrated travelers trying to get from Point A to Point B and frazzled airline employees trying to help them.

There are, however, things travelers can do to help themselves and perhaps stay ahead of the pack.

Before heading to the airport to wait it out with the weather-stranded masses, check if airlines are offering waivers of their change fees and rebook a flight for free. You're better off doing this as soon as the weather starts to look dicey, so you can grab a seat on a flight that will depart sooner rather than later.

If you're already at the airport, work multiple channels including an airline application, Twitter feed and phone lines. It may be worth it to spend the money for a one-day pass to an airport lounge; both foryour own comfort and for better access to customer service reps.

Travel with a battery pack for your smartphone so you're not fighting for outlet access and remember: The best travelers are those that think and prepare.

If you're looking for a bright side, it's already February, so Spring and Summer's sunnier skies aren't that far away.

If you have a consumer issue you’d like us to look into send an e-mail to consumerwatch@whas11.com.

 

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