Consumer Watch: Tips for ticket buyers

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by Andy Treinen

WHAS11.com

Posted on July 10, 2012 at 4:36 PM

(WHAS11) -- Summer is prime time for big concerts and big games, but not reading the fine print on a ticket, or getting caught up in a scam, can leave fans on the outside looking in. Good Morning Kentuckiana’s Andy Treinen has important tips for ticket buyers in Tuesday's Consumer Watch. 

The desperation to snag tickets for a favorite band or a big sporting event can lead consumers to companies or websites where they wouldn't otherwise do business or respond to online classifieds that are often "buyer beware."

The National Consumers League urges ticket-shoppers to avoid getting starry-eyed over what looks like a great deal. Here are some tips:

  • Note the URL before making a purchase. Scammers can set up fake sites.
  • Buy tickets with a credit card for added fraud protection.
  • Be prepared for additional fees like shipping or convenience charges on top of the ticket price.
  • Read the fine print on a ticket. If it's a will call or paperless ticket, ticket holders may be required to present the purchasing credit card and a photo ID for admission and can be non-transferable. 

That's especially important if the tickets are a gift or purchased on behalf of someone else. 

Also, you should know the vendor's guarantee policy. Established online ticket exchanges and resale sites will often replace or refund a ticket if a customer receives the wrong tickets, fake tickets, or if the event is canceled. 

If you have a consumer issue you’d like us to look into send an e-mail to consumerwatch@whas11.com

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