Baggage handlers caught on tape tossing luggage


by ABC News

Posted on April 21, 2014 at 4:49 PM

Updated Thursday, May 22 at 1:01 PM

(ABC News) – It’s the kind of mishandling most travelers brace for every time they check their luggage.

Air Canada baggage handlers were caught on tape behaving badly.

Video shot by a passenger show a worker hurling several bags over a flight of stairs, dropping them several feet into the bins below.

A worker on the ground went on with business like nothing was wrong.

Another worker was shown jimmy-rigging a makeshift landing pad.

The video, now viewed more than 800,000 times, is sparking flyer fury.

“We don’t expect that as the paying public,” Dwayne Stewart, a flyer and the man who shot the viral video said.

Air Canada is apologizing, telling ABC News:

“The employees involved have been advised that their employment will be terminated pending the outcome of our investigation.”

But it’s not the first time airport handlers have caught heat for mishandling.

A video from 2013 shows packages careening off the conveyor belt while the handler takes a phone call and in another, one handler simply pushes luggage off the belt and onto the ground.

Police surveillance video of an airport worker showed a man over an 8 month period stealing passenger belongings. His total haul – nearly $85,000 worth of other people’s stuff.

For anyone who’s about to hit the skies, once you check it, they’re basically free to chuck it.

“There’s nothing passengers can do in this context other than enforcing their rights if their baggage does get damaged after the fact,” George Lucas, airline passenger rights advocate said.