Applebee's to use tablets in restaurants

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by CNN

WHAS11.com

Posted on December 4, 2013 at 1:06 AM

(CNN) -- Applebee's, the nation's largest casual dining chain, is announcing plans this morning to place tablets in all of their restaurants by the end of 2014.

Diners can use the tablets to order appetizers, drinks, desserts, and even play video games.

So - are waiters being replaced by technology?

The host of Techbytes, Brett Larson, doesn’t think so.

“I don’t think it’ll do away with waiters because we still need people to bring the food from the kitchen to the table,” Larson says.

Already popping up in airports, Larson says tablets can make the dining experience quicker and more convenient.

“It reduces the need for people. It reduces errors,” he says.  “So I see something like this being good in terms of speeding things up.”

He says test marketing the tablets in more than 1,000 Applebee's locations have resulted in an increase in orders of appetizers and deserts.

“I think that’s because of the picture menu, Larson says. “And the tablet doesn’t judge you.  It's not like it raises its eyebrows when you’re like, ‘I would like the 2,500 calorie chocolate lava cake.’”

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