The Transportation Security Administration is sending a different message about a little girl in a wheelchair who was brought to tears at Dallas/Fort Worth International Airport.
A video her mother recorded of the security screening outraged parents all over; now the TSA is responding.
For Shelbi Walser, a 12-year-old girl suffering from an incurable disease, it was an emotional encounter.
The Wills Point girl was on her way to Florida for treatment of brittle bone disease, when TSA screeners at D/FW detected tiny traces of explosives on her hands and detained her for an hour.
Shelbi and her mother complained to the TSA, wondering why screeners never bothered to check the wheelchair itself, since wheels can pick up anything.
Over the weekend, the TSA responded.
An agent in Tampa provided his cell phone number to the family, offering to personally walk with them through security after Shelbi's next treatment in Florida.
At D/FW Airport, the TSA's Federal Security Director asked the family to call him personally to offer comments and suggestions for improvements in their service.
Shelbi's parents tell us they intend to do just that to minimize lengthy delays for those confined to wheelchairs.