INDIANAPOLIS, Ind. (WHAS11) -- A plan to upgrade Indiana's embattled child abuse hotline has cleared its first hurdle.
Committee members unanimously agreed to fix the hotline after it came under fire last summer with complaints of long wait times, unprofessional operators and cases being ignored.
The proposal calls for 60 new call center operators to help reduce wait times. Ninety-six new local case managers will also be hired to review all reports of abuse from "professional" sources, such as doctors and teachers.