Woman in hot apartment gets relief after Consumer Watch steps in


by Andy Treinen


Posted on June 30, 2010 at 2:36 PM

Updated Wednesday, Jun 30 at 6:15 PM

(WHAS11)  If you’re paying for air conditioning as a part of your rent, what’s a reasonable temperature to expect your apartment to be cooled to?  75 degrees, 80 degrees, 85 degrees, how about over 90 degrees? 

That’s exactly what one of our viewers was dealing with, when she called WHAS11’s Andy Treinen; his answer is this week’s Consumer Watch.

For forty straight days, Kentuckiana was sweltering in the heat.  And on June 20, it was 92 degrees in Bijliana Dolinic’s apartment.

In the hottest June ever in Louisville, Dolinic’s apartment offered no relief from the heat.  “It’s unbearable. Nights are really really hot in here,” said Dolinic.

After she first called, I asked Dolinic to document the temperatures in her apartment and I asked the apartment manager to work with her to find a solution.

Air conditioning is paid for as a part of her rent; on June 18 it was 90.7 degrees, on June 19 it was 89.6 degrees, on June 20 it was 92.1 degrees and on June 23 it was 92.1 degrees, all the while the register was blowing hot air.

This is the only home Dolinic has known in the United States.  She has been here for 10 years.

On Friday, June 25, she said management wasn’t working with her, citing a note on June 16 as their last correspondence.

Dolinic said the problem started when a new chiller was installed about 3 years ago. When she called management to tell them it wasn’t working this year, they told her the air was coming out of the chiller at 60 degrees.

Clearly the cold air wasn’t getting up to her apartment.  When she called management to tell them about that, she said they told her to shut up.  “Literally, the word shut up; literally the word shut up and she hung up.  With me, after more than ten years being in this apartment, I have never been one day late with my rent,” said Dolinic dumbfounded.

I went to the apartment management office and asked to speak with Ruth.  After introducing myself, I was told, “No comment. 

Please leave the office.”  I agreed to leave, but left my business card telling her we had to have a conversation.

We never did get a call back from management, but Dolinic did.  Camelot management also left her a letter offering her a new apartment.

Now convinced that the apartment management is working in good faith to get to the bottom of her air conditioning problem, Dolinic has decided to give Camelot a few more days to solve the problem.  “It feels like home for me, except this home is not pleasant anymore because of extreme heat”

If Dolinic does decide to move to another Camelot apartment, management has offered her a maintenance man to help her with the move.

If there’s a consumer problem you need help with, just send Andy an e-mail to Consumer Watch at whas11.com.