Consumer Watch: 'National Moving Month'


by Andy Treinen

Posted on May 8, 2012 at 4:47 PM

(WHAS11) -- May is "National Moving Month," the busiest time of year for Americans to step into a new home. WHAS11's Andy Treinen has some tips to keep your move smooth and a heads up about a local company with an F rating by the Better Business Bureau.
As the school year comes to a close, many families may be planning a move to a new home. In 2011 the Better Business Bureau received thousands of complaints against movers.
For a smart move keep these tips in mind: first, do your homework. Check out mover reviews on BBB.Org. And make sure they're licensed. State regulations vary but interstate movers must be licensed by the federal government. Look them up on ProtectYourMove.Gov and Moving.Org.
Get at least three in-home price estimates in writing. Don't assume an estimate made online or over the phone will be firm. And be sure to get a written contract that spells out pick-up and delivery dates. 

Consider accepting full value protection. It will cost more upfront, but you will get a replacement or cash for any lost or damaged belongings.

"They have called and called, they've been made promises and they still don't have their money back," said Reanna Smith Hamblin from the B.B.B.

Smith Hamblin said that they have received several calls from customers in Louisville stood up by United Express Moving.

It’s a company that claims in an online advertisement that it is a BBB business when it is not.

"United Express has an F rating with the BBB,“ said Smith-Hamblin.
Later in May, regulations will go into effect requiring interstate movers to include full value protection in their price quotes.

If you're staying in-state check with your local government. And if your movers don't hold up their end of the bargain, contact law enforcement.
Finally, it's important to know your rights as a consumer because when you move into a new home it's important to be looking forward instead of fighting battles at the place you left behind.
If you have a consumer problem you’d like WHAS11 to look into send an e-mail to