LOUISVILLE, Ky. (WHAS11) – It’s a problem we’ve seen many times in our community—thieves taking advantage of the older generation.

“They said they were checking his water pressure or something. They were working on some plumbing next door,” said Rhonda Hicks. Her father-in-law was robbed by men claiming to be from the water company.

“I guess that was the story that got him to the basement for the second guy to come in and do what he did,” Hicks said.

Over the weekend, Hick’s father-in-law had $320 and jewelry stolen from his home while a man distracted him, claiming to look at his pipes. Another man was able to come in and ransack the home.

Kelley Dearing Smith at Louisville Water says, unfortunately, this type of story isn't uncommon and these scammers usually target older people.

“They sometimes can be a little more trusting and they want to do the right thing. They want to be nice. They want to be helpful,” Smith said.

Smith says Louisville Water hears about these types of schemes about two to three times a year, and she want you to know there are ways to protect yourself.

“So, this is the mark that you'll see on the Louisville Water cars. So, you'll see the 'W' and the 'louisvillewater.com,'” Smith said.

Smith says all employees other than contractors will have these markings on their cars and a fleet number on the side. She says always ask to see the person's Louisville Water ID card too.

“Our customers view Louisville Water as a very trusting entity so when they see someone coming and posing to be with the water company they naturally assume and that is just something that you should never ever do,” Smith said.

And Smith says if something just doesn't feel right--call them. It's better to be safe than sorry.

Unfortunately for Hicks, police say they still do not have any suspects in her father in law's robbery case.

Smith says to keep in mind there would be no reason for the Water Company to go into your home to look at pipes. So, if someone knocks on your door asking to come take a look, that should definitely be a red flag.